This is an illustrative work product, not a completed client project or a results claim.
FROM INDIVIDUAL TO TEAM
A first task, real feedback, continuous improvement.
We first clarify the role’s needs and data flows between systems. Users complete a task resembling their own work; we assess friction and perceived value together. The interface, support materials and workflow are then improved. During the pilot, task completion and repeat use are monitored alongside selected business measures.
At organisation level
Data sources, permissions, ERP/CRM connections, process owners and support model.
At user level
Perceived usefulness, ease of use, friction in the first task and training needs.
TAM is an assessment framework, not a guarantee of adoption improvement. Feedback is not used to rank employees or conduct psychological assessments. Davis, 1989 ↗